Data Deletion Instructions
This page explains how to request deletion of personal data held by Kenzo for Artificial Intelligence Solutions ("Kenzo", "we", "us", or "our"), a company registered in the State of Qatar (Commercial Permit No. 336323), with its registered address at Zone 51, Street 1287, Building 34, Doha, Qatar.
1. Who can request deletion
- Website visitors and enquirers who contacted us directly.
- Business clients who have engaged Kenzo to deliver services.
- End users who exchanged messages with a WhatsApp chatbot that Kenzo operates on behalf of a business client.
2. How to submit a request
Send an email to info@qnzo.io with the subject line "Data Deletion Request".
Please include the following so we can locate your records:
- The phone number or email address associated with your data.
- The name of the business whose chatbot you interacted with, if applicable.
- An approximate date of your most recent interaction.
No account or login is required to submit a request. We may ask you to confirm your identity before we act, in order to protect your data from unauthorised deletion requests.
3. What we delete
- Contact details you provided to us.
- Conversation records processed through chatbots we operate.
- Booking, order, and enquiry records associated with you.
We may retain a limited record where retention is required by applicable law, for tax and accounting purposes, or to resolve a dispute. Where this applies, we will tell you which data is retained and why.
4. Timeline
We acknowledge every request within 7 days and complete verified deletion requests within 30 days of confirming your identity. You will receive written confirmation once deletion is complete.
5. Chatbots operated for business clients
When Kenzo operates a WhatsApp chatbot on behalf of a business client, that business is the controller of the data and Kenzo acts as a processor on its instructions. If you send us a deletion request relating to such a chatbot, we will forward it to the relevant business and assist in fulfilling it. We will keep you informed of the outcome.
6. Related information
Section 7 of our Privacy Policy sets out your broader rights of access, correction, and deletion.
7. Contact
Kenzo for Artificial Intelligence Solutions
Commercial Permit No. 336323
Zone 51, Street 1287, Building 34, Doha, Qatar
Email: info@qnzo.io