Terms of Service
These Terms of Service govern the use of the website and services provided by Kenzo for Artificial Intelligence Solutions ("Kenzo", "we", "us", or "our"), a company registered in the State of Qatar (Commercial Permit No. 336323), with its registered address at Zone 51, Street 1287, Building 34, Doha, Qatar. By engaging our services, you agree to these terms.
1. Our services
Kenzo provides artificial intelligence and automation solutions to businesses, including AI-powered WhatsApp chatbots and business process automation built on the WhatsApp Business Platform (Cloud API) provided by Meta, AI-generated media production, and related services. The specific scope, fees, and duration of any engagement are set out in a separate written agreement between Kenzo and the client.
2. Eligibility
Our services are intended for businesses and are not directed at individuals under 18 or at consumers acting outside a business capacity.
3. Client responsibilities
- Provide accurate business information and any content required to deliver the service.
- Hold all rights necessary for any material supplied to us for use in the service.
- Obtain any consent required to message end users, and comply with applicable law.
- Keep credentials and access granted to Kenzo secure.
4. Acceptable use
Our services may not be used to:
- Send unlawful, deceptive, harassing, or unsolicited bulk messages.
- Infringe the intellectual property or privacy rights of others.
- Attempt to disrupt, reverse engineer, or gain unauthorised access to our systems.
- Breach the terms of any third-party platform used to deliver the service.
We may suspend a service where we reasonably believe these terms have been breached.
5. Third-party platforms
Our services rely on third-party providers, including Meta Platforms (WhatsApp Business Platform), OpenAI, Google, and hosting providers. Use of those platforms is also subject to their own terms and policies. Kenzo is not responsible for changes in pricing, availability, or policy made by those providers, but will give reasonable notice where such changes affect an engagement.
6. Fees
Fees, billing cycles, and payment terms are set out in the applicable written agreement. Where a third-party provider charges usage-based fees, those charges are passed through as described in that agreement.
7. Intellectual property
Kenzo retains ownership of its own tools, templates, and underlying systems. Clients retain ownership of their own business content and data. Nothing in these terms transfers ownership of either party's pre-existing intellectual property.
8. Data protection
Our handling of personal data is described in our Privacy Policy. Deletion requests are handled as described on our Data Deletion Instructions page.
9. Service availability
We take reasonable measures to keep our services available and reliable, but we do not warrant uninterrupted or error-free operation. Automated systems may occasionally produce inaccurate output; clients remain responsible for reviewing material consequences arising from automated interactions with their customers.
10. Limitation of liability
To the extent permitted by applicable law, Kenzo is not liable for indirect or consequential loss, including lost profits or lost business opportunity. Our total liability in connection with an engagement is limited to the fees paid by the client for the three months preceding the event giving rise to the claim.
11. Termination
Either party may terminate an engagement in accordance with the notice period set out in the applicable written agreement. On termination, we will assist in the orderly return or deletion of client data.
12. Governing law
These terms are governed by the laws of the State of Qatar, and the courts of Qatar have exclusive jurisdiction over any dispute arising from them.
13. Changes to these terms
We may update these terms from time to time. The latest version will always be available on this page with an updated "Last updated" date.
14. Contact
Kenzo for Artificial Intelligence Solutions
Commercial Permit No. 336323
Zone 51, Street 1287, Building 34, Doha, Qatar
Email: info@qnzo.io